Citibank customers began reporting widespread issues accessing their accounts, with many also receiving unexpected fraud alerts. This problem has led to frustration among users, as some were unable to access their mobile banking apps, while others experienced long wait times when contacting the bank’s fraud department. According to DownDetector, a website that tracks disruptions to online services, hundreds of Citibank customers flagged the issue by midday, with reports surfacing as early as 9 a.m. ET.
The interruption was significant enough to affect both the online banking platform and mobile apps, raising concerns among customers about the security and stability of their accounts. Many took to social media platforms like X (formerly Twitter) to voice their concerns, reporting being locked out of their accounts after receiving fraud alerts. Some users said they were unable to access their mobile accounts or had trouble reaching the bank’s customer service for assistance.
A Citibank spokesperson confirmed the issue, explaining that the company was “experiencing some technical issues with Citi’s mobile app experience” and was working “quickly to resolve” the problems. Despite the technical glitches, the spokesperson assured customers that they could still log into their accounts via Citi’s website, Citi.com, or contact the customer service number found on the back of their credit cards or monthly statements for assistance.
Many frustrated customers reported being placed on hold for long periods when trying to speak with a representative from the bank’s fraud department. The bank’s social media team was active in responding to complaints, advising users to call back after a couple of hours as the technical team worked to resolve the issues. “We are currently working on this and ask that you try calling in another 1-2 hours,” one response read.
The technical difficulties came on the same day that Citibank reported its financial earnings for the fourth quarter of 2024, which exceeded analysts’ expectations. Despite posting record revenues in several business segments, the issues faced by customers highlighted potential vulnerabilities in the bank’s digital services infrastructure. The glitch affected users across a range of Citibank’s services, including both personal and business accounts, with many expressing concerns over their inability to access critical banking services at a time when financial security is top of mind.
Some customers speculated that the fraud alerts might have been triggered by the technical problems, though the bank has not confirmed any such connection. There was also speculation that the interruptions could have been a result of a broader cybersecurity or system maintenance issue. Citibank has not yet provided further details on the cause of the problems, but the bank assured customers that it was working on a fix as quickly as possible.
The outage serves as a reminder of the growing importance of reliable digital banking services, especially as more customers depend on online and mobile apps for everyday financial transactions. As mobile banking continues to become the primary means of accessing accounts for many users, any interruption in service can create significant inconvenience and anxiety, particularly when sensitive information such as fraud alerts and account access are involved.
While the bank is actively addressing the technical difficulties, the situation is likely to prompt greater scrutiny of Citibank’s digital infrastructure moving forward. Customers are encouraged to remain vigilant and to monitor their accounts for any unauthorized transactions. As always, it is advised that users take extra precautions, such as changing their passwords and reviewing transaction history, especially if they suspect any fraudulent activity.
As the problem persists, many are left waiting for updates and hoping for a swift resolution. It remains to be seen when the issues will be fully resolved, but for now, many Citibank customers are left grappling with access issues and the uncertainty of their account security.
Citibank is expected to continue communicating with affected customers and providing updates as more information becomes available. The situation has undoubtedly put a spotlight on the bank’s technology systems, raising questions about the reliability of digital banking services at a time when users expect them to be seamless and secure.